At Q Laboratories, we are always looking for ways to improve the client experience while creating more efficient, streamlined processes behind the scenes.
As part of our ongoing efforts to improve the client experience and service efficiency, Q Laboratories is preparing for an upgrade to our Laboratory Information Management System (LIMS) and sample submission process in late Q3 to early Q4 of this year. If the project timeline shifts for any reason, the upgrade would be deferred to 2027 to avoid implementation during the holiday season.
This upgrade will introduce Q Connect, our new digital client portal designed to simplify and modernize the way clients submit and manage samples with Q Laboratories.
Moving Toward a More Streamlined Process
For many laboratories and quality teams, managing sample submissions through paper forms and manual processes can create unnecessary delays, back-and-forth communication, and administrative complexity.
Q Connect was developed to help simplify that experience.
With Q Connect, clients will have access to a more centralized and user-friendly digital submission process designed to:
- Reduce time spent managing submission paperwork
- Improve organization and visibility throughout the submission process
- Simplify communication between teams
- Create a more consistent and efficient submission experience
- Support a smoother overall workflow from submission through testing
Upon launch, Q Connect will become the standard method for sample submissions at Q Laboratories as we transition away from paper-based forms.
Designed With Clients in Mind
We understand that our clients are balancing production schedules, regulatory timelines, quality requirements, and internal coordination every day. Administrative processes should support that work, not slow it down.
By modernizing the submission experience, Q Connect is intended to reduce administrative burden while improving efficiency, accessibility, and overall usability.
Supporting the Future of Q Laboratories
The introduction of Q Connect is part of a broader investment in modernization and continuous improvement across Q Laboratories.
Over the past year, we have continued enhancing our digital tools, communication methods, and client experience initiatives, including the launch of our redesigned website and expanded online resources.
Q Connect represents the next step in that evolution.
Looking Ahead
Our team will continue sharing updates, feature highlights, and transition information in the coming months as we prepare for launch.
We are excited about what Q Connect will bring to our clients and look forward to making the transition as seamless as possible.
