Client Portal
For clients who have transitioned to Our new Portal
Q Connect
Q Connect is Q Laboratories’ new client portal, designed to provide a streamlined, centralized way to submit samples, access results, manage account information, and stay connected with your testing activity. The portal is intended to reduce submission paperwork, improve organization and visibility, simplify communication, and create a more consistent workflow from submission through testing.
Q Laboratories will contact your organization directly when it is time for your organization to transition. No account will be transitioned without advance communication and coordination from the Q Connect team. If you have not received that communication, please continue using Result Point.
For clients who have not Yet transitioned
Result Point
Result Point will continue to be used for all sample submissions until your organization is notified by Q Laboratories that it is time to transition to Q Connect.
If you are currently using Result Point and have not received specific communication regarding your migration, please continue submitting all samples through Result Point. Once your transition to Q Connect is complete, Result Point will remain available as a historical reference for viewing prior submissions and results; however, all new sample submissions must be entered through Q Connect.
For assistance with Result Point, please contact resultpoint@qlaboratories.com or call (513) 471-1300. We update your available test list every Monday morning to reflect your testing history and remove obsolete tests.
Common Questions & Quick Tips
If a test is not available in the drop-down menu, contact the support team for the portal you currently use for submissions: qconnect@qlaboratories.com for Q Connect or resultpoint@qlaboratories.com for Result Point. Include the test name and method. Chemistry test options are updated weekly.
Review the guide and instructional video for the portal you currently use. If you still need assistance, contact qconnect@qlaboratories.com for Q Connect or resultpoint@qlaboratories.com for Result Point. You may also call (513) 471-1300.
If you do not have a specification for your test submission, enter “Report Only” in the specification field.
Confirm that all required fields are complete and that the correct customer account is selected. If the template still does not load, contact qconnect@qlaboratories.com if you are using Q Connect or resultpoint@qlaboratories.com if you are using Result Point.
Your existing Result Point login will remain active even after your transition to Q Connect, allowing you to continue accessing historical test results from before the transition. For assistance with Result Point access or historical results, contact resultpoint@qlaboratories.com.
Each Q Connect account is assigned to an individual user, and the email address associated with the account serves as the username. Shared usernames and passwords are not supported. To request a Q Connect account or receive Q Connect support, email qconnect@qlaboratories.com with the user’s first and last name, email address, and the customer account number or numbers the user needs to access.
